Last Update: 04.11.2022 08:40

25 Step Evaluation Process

In this section, we will introduce you to the 25 steps we use in our evaluation process so that you can understand exactly what we are looking for, what the evaluation process is, and how we test each casino site.

Security and reliability

The evaluation process begins with casino security and reliability check. We understand how important it is to know that your assets and personal information are always safe. To make sure that casinos offer a safe, fair, and legitimate service, we check the following:

  • License

It is important for the casino to display on its website information about the license obtained from a legitimate authority. Examples of such bodies are the UK Gambling Commission, the Malta Gaming Authority, the Kahnawake Gaming Commission, etc.

  • The casino is regulated

Casinos must display on their website proof that it is regulated by a reputable, independent body, such as eCOGRA. If we can’t find such information, we’ll instead test to see if the games are fair. We play games offered in casino sites thousands of times to make sure the results are determined randomly, as well as what random number generators are used.

  • Appropriate SSL encryption

In terms of security, we always look for the appropriate SSL encryption certificate on the casino website during the evaluation process. Encryption ensures that any data exchanged between the casino player and the casino site is secure and cannot be intercepted or stolen.

Games and software

For casino sites to be on the top the range of games on offer must be wide and the games offered must be exciting. Given that there are so many different game variations and software developers, we want our readers to be confident that they will be able to enjoy the best experience on our recommended casino sites. The impressive game sections includes the following criteria:

  • Wide selection of games

When it comes to casino games, the key is a wide selection. We are always looking for a good combination of slot machines, table games (blackjack, roulette, baccarat, and poker), live dealer games, and bingo/keno games. Also, we like to see a wide range of variations of each game listed. Since we don’t want to recommend something we haven’t tried ourselves, our team tests a number of games, even with real money.

  • Impressive progressive jackpots

Progressive jackpots are very important for serious slot machine fans. These exciting games often offer the biggest payouts of any online casino game and are available in every great online casino. We always check to see if the games on offer include any of the best Jackpot games – “Mega Moolah”, “Mega Fortune” and “Age of Gods”, and of course we like to see a significant overall jackpot amount when evaluating any casino site.

  • Free games

According to our criteria, the opportunity to play for free is always highly valued. Free games give the opportunity to test new games, try out strategies and just enjoy the fun without added risk. We always try different free games to make sure the quality of the casino.

  • Game software from TOP developers

Casinos differ in the software they use, and the best sites offer games from such well-known developers as NetEnt, Playtech, and Microgaming. The best software developers are famous for their great graphics, high-quality sound, and great animations.

  • High quality, downloadable software

Since some players like to download the casino software to their devices, we’re testing it as well. This way, we can be absolutely sure that the software is easy to install, not dangerous to the device, and provides as good an experience as the online version of the casino.

  • Good online experience without software downloads

For those who prefer to play directly on the casino site, high-quality, non-downloadable software and a quick and easy registration process are important. We make sure that the interface of the site is clear, the navigation is simple, and that everything works well.

Bonuses and special offers

  • New player bonus

An impressive new player bonus is what we expect from leading online casino sites. We search for the most generous casino bonuses online and always recommend checking the bonus offer when registering. New player bonuses are often deposit bonuses, free spins, a refund, or a no deposit offer – a good bonus makes a great difference to any game.

  • Reasonable terms and conditions

For the bonus to be really beneficial, it is important that the terms and conditions are not too complicated. We always read the rules in small print and point out the potential difficulties involved in receiving the bonus.

  • Offers for everyone

Special offers should not only be available to new players. We regularly monitor how often each casino offers new bonuses and gifts to its regular players.

  • VIP & loyalty rewards

In addition to special offers, the best casino sites offer well-structured loyalty programs. This allows you to earn extra benefits from each bet you make. VIP offers can also be awarded to high-stakes players who play with a lot of money in the casino. We examine what is offered in the casino loyalty program and evaluate whether the rewards offered are really worth it.

Payments and money

  • Easy deposit process

Part of our casino evaluation process is how easy it is to register and make a deposit. What we evaluate includes the number of possible payment methods, the currencies that are accepted, and whether there are minimum/maximum limits.

  • Security of your funds

When looking at a casino site we want to see that all payments are processed securely. There must be encryption of personal data and the casino certainly does not need to provide unnecessary details. In addition, to ensure that the casino is always able to withdraw funds when requested, we check that the casino separates customer deposits from the funds used for casino operations.

  • Fast payouts

When we’re ready to receive your winnings, we request a withdrawal and double-check the availability of a wide variety of payment options and currencies. We are also very interested in how fast we receive the funds.

  • Fast processing

In addition to fast payouts, we want to know that the casinos themselves do not process winnings for a long period of time. When requesting a payout, we want to make sure that the casino keeps a word on the length of processing time.

  • Fair RTP

To make sure that the casino also offers its players an acceptable cost rating, we make sure that the average RTP is high, and we also check the RTP for individual games. Good casinos have no problem displaying this information on their site.

Customer service

No matter how great the casino is, you will find that sometimes you will need help from customer support. That’s why we make sure that every casino we choose focuses on the interests of customers in the following ways:

  • Data protection

When disclosing personal information, you want to be sure that it will only be used for its intended purpose. We only recommend the casino if we are sure that it will not pass on your personal information to third parties without permission. To make sure, we always carefully review the casino’s privacy policy and encourage players to do the same.

  • Security and prosperity

Customer safety must come first if the casino is respectable. We value those casinos that have the ability to keep track of the time/money spent playing to ensure that players don’t get too excited and play responsibly. Of course, we always try these features ourselves to test their effectiveness.

  • Easy access to customer support

Customer service should ideally be available 24/7 through a variety of communication channels. When evaluating a casino, we look into whether support is available by phone, email, and live chat, and whether the “frequently asked questions” section is extensive enough – it’s always a big plus.

Fast and good solutions

  • Mobile site availability

Because a large number of players choose to play on mobile devices, instead of playing on a computer, it is important that the casino is adapted to both. We visit every casino site via Android, iPhone, and tablets, focusing on the following:

  • Optimization for a smaller screen

We test the quality of the online casino site on multiple smartphones and tablets using a variety of browsers. We evaluate whether the site works well and offers as good an experience as the PC version, with an equal range of games on offer. Also, we’re looking at additional bonuses and special offers only available to players using the mobile versions.

  • Proper apps

The best casinos should also be able to offer downloadable apps on mobile phones. We test every aspect of them as hard as we test the casino’s main site, paying particular attention to speed, layout, and game selection.


Casinos are a global industry and by playing online you have access to a huge number of casino sites from different countries. We love to see that casinos are tailored to the needs of different players around the world to allow each of them to enjoy a unique online gaming experience.

  • Location

For a better player experience, it is important that the casino is adapted to players in different locations and can offer the needed language and currency. To get a fair impression of how each casino can do this, we’ve expanded our team to cover several countries and languages.

Meeting the criteria

If an online casino meets all of the above criteria, we are happy to recommend it to our readers. However, if the casino does not comply and poses a potential risk to players, we will blacklist it.

There are currently more than 90 casinos on our blacklist, and we’re constantly updating to add other sites which should be avoided.

We understand how important it is for the readers that we recommend a safe and enjoyable gaming experience. Each casino on our blacklist has been carefully researched thanks to our team of experts alerting on different issues which might arise:

  • Losses – confiscation of deposits and winnings
  • Unresponsive or generally poor customer service
  • Slow payout processing
  • Deficiencies in site security and fair play
  • Difficulties in claiming and receiving bonuses

We suggest

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Article meets all of the editorial principles. In case of inaccurancies and uncertainties, please contact our editorial departament using the following contact form. Additional information resources about online casinos – Online casino guide.

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