You should first contact the gaming platform help centre as a simple error could have occurred that you may have misunderstood. Make sure you reach out to the help centre if you have any queries, as they will be able to provide you with the most accurate information. If required, you can use information portals that are widely available online, which provide detailed information about the functions of the platform. By examining this information, it will be possible to assess the likelihood of fraud and violation of user rights. If the casino is unable to resolve the issue, it is worth reaching out to the relevant authorities.
Take care of yourself from the moment you decide to start playing at a casino by meticulously researching different websites to make the right choice. Never play at a casino without first verifying the existence of a casino licence and reviewing T&Cs. You have the right and obligation to familiarise yourself with all available information. Bear in mind that when you create a user account, you agree with all of the T&Cs of the site. We understand there may be a lot of information to digest so we have already evaluated casinos for you, however, it is still worth taking your time to go through them. It is always good to know what to expect. Take care of yourself and do not let entertainment turn into a problem, you can always keep track of your gaming time and the amount of money spent, and never spend more than you can afford. If you have any concerns in relation to your gambling, take the gambling self-assessment to determine the extent of your problem, and also remember you can set limits or seek immediate help. The sooner you admit your problem, the easier it will be to solve it. We support responsible gambling and encourage you to do the same.